ButlerBatterySupply.com will not rent or sell personal information about you with other people or non-affiliated companies. ButlerBatterySupply.com will not share personal information about you with other people or non-affiliated companies unless explicitly required by law. We will only use your personal information to provide you products and services that you have requested.
If an item does not meet with your satisfaction for any reason, you are welcome to return it. You must obtain an RMA. You must notify us of your desire to return your purchase within 7 days and it must be returned within 15 days of issuance of an RMA. Returned items must be the same item in the same condition as originally shipped; products which have been modified, welded or soldered are not eligible for return. Returns should be shipped insured. Refunds are for the final purchase price only, less a 15% restocking fee. Shipping costs, insurance, and handling charges (if any) are non-refundable. Special orders are not returnable. A credit will be issued as soon as we receive and process your return. Please allow up to two billing cycles for a refund to appear on your credit card statement. If the item you have ordered is defective, contact us within the seller warranty period of 30 days and we will replace the defective item for you with an item of equal or greater functionality. We do not pay for return shipping but will pay shipping on the replacement item for domestic orders. International buyers pay shipping both ways. Outside of 30 days only manufacturers warranties (if any) apply. If you return for a refund any items that were originally delivered to you under the terms of a free standard shipping offer then we will deduct from your refund our fee for Ground delivery.
You must obtain a Return Merchandise Authorization ("RMA") number within the applicable Return Policy period. ButlerBatterySupply.com will not accept returns without prior authorization and an RMA number. Once issued, RMA numbers are valid for 15 days. ButlerBatterySupply.com must receive the returned products within this timeframe. RMA numbers will not be extended or reissued. Customer should prominently display the RMA number(s) on the shipping label of boxes containing the returned product. Return RMA Request - please be sure to reference your order number. If this is not possible, please provide your last name AND zip code.
When and why are restocking fees applied?
There is a restocking fee of 15% on all returns for refund (RMA Refund), unless waived by a Customer Support Agent. We charge this 15% restocking fee for all returns for refund to encourage customers to purchase products they intend to keep. We offer RMA Replacement (exchanges) without any restocking fee to support customers who have received a defective product. Does ButlerBatterySupply.com pay the return shipping cost for defective merchandise? No, ButlerBatterySupply.com does not pay the return shipping cost for defective merchandise. We are not responsible for product defects, because we do not manufacture the products we carry. However, if you pay to send the item back to BatteryJunction.com, we will replace the item and ship the replacement to you at no charge. ButlerBatterySupply.com will employ every resource it has to ensure that your item is replaced promptly, without hassle.
Orders placed in the state of Ohio are subject to a 6.5% state sales tax.
Errors and Mistakes
ButlerBatterySupply.com is not responsible for typographical or pricing errors. We reserve the right to cancel any order for any reason. Possible reasons for cancellation include but are not limited to the following:
Potentially Fraudulent Orders: Orders that fail to pass our fraud screening process will be cancelled.
Incorrect Pricing: Orders that contain incorrect or erroneous pricing will be cancelled and refunded.
Please check your package to verify that you have received everything you ordered. We eagerly want to resolve any discrepancies that may have taken place. Please check for any missing items, items damaged in transit, defective items or wrong sizes/colors. We must be notified of any order discrepancies within 7 days of the date of delivery. Any notification of a discrepancy more than 7 days from the date of delivery will not be considered.
Terms and Conditions
BUTLERBATTERYSUPPLY.COM, its parent company and subsidiaries, shall not be held liable for any special, consequential, incidental or other damages to the product, including but not limited to, damages for loss of profits, loss of use or any damages or sums paid by buyer to third parties. By buying from BUTLERBATTERYSUPPLY.COM, you are accepting the terms listed herein including all conditions and returns policies.